{"id":1151,"date":"2024-05-12T00:22:13","date_gmt":"2024-05-12T00:22:13","guid":{"rendered":"https:\/\/geekcreativos.com\/cuenca-putumayo\/?page_id=1151"},"modified":"2025-07-21T10:22:10","modified_gmt":"2025-07-21T15:22:10","slug":"atencion-de-usuarios","status":"publish","type":"page","link":"https:\/\/cuencaputumayoica.com\/pt\/atencion-de-usuarios\/","title":{"rendered":"Aten\u00e7\u00e3o \u00e0s reclama\u00e7\u00f5es e reclama\u00e7\u00f5es"},"content":{"rendered":"<h1>Aten\u00e7\u00e3o \u00e0s reclama\u00e7\u00f5es e reclama\u00e7\u00f5es<\/h1>\n<h1>O projeto<\/h1>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/05\/icono_logo.svg\" alt=\"\"><br \/>\n<img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/05\/icono_logo.svg\" alt=\"\"><\/p>\n<div>\n<p>Para responder a qualquer Solicita\u00e7\u00e3o, Reclama\u00e7\u00e3o ou Reclama\u00e7\u00e3o que possa surgir na implementa\u00e7\u00e3o do Projeto, a WCS disponibiliza-lhe o sistema MAQR.<\/p>\n<p>Este sistema foi concebido para fortalecer a participa\u00e7\u00e3o direta e facilitar a comunica\u00e7\u00e3o com o p\u00fablico em geral. A informa\u00e7\u00e3o aqui registada \u00e9 gerida por uma equipa especializada da WCS, garantindo total confidencialidade e tratamento adequado.<\/p>\n<p>Os cidad\u00e3os podem dirigir qualquer uma das seguintes comunica\u00e7\u00f5es ao Projecto com o objectivo de solicitar a sua interven\u00e7\u00e3o num assunto espec\u00edfico:<\/p>\n<ul>\n<li><strong>Peti\u00e7\u00e3o:<\/strong> \u00c9 o direito fundamental que toda pessoa tem de apresentar solicita\u00e7\u00f5es respeitosas \u00e0s autoridades por motivos de interesse geral ou particular e obter a sua pronta resolu\u00e7\u00e3o.<\/li>\n<li><strong>Reclama\u00e7\u00e3o:<\/strong> \u00c9 a manifesta\u00e7\u00e3o de protesto, censura, descontentamento, desacordo ou insatisfa\u00e7\u00e3o que uma pessoa manifesta em raz\u00e3o do descumprimento de norma legal vigente.<\/li>\n<li><strong>Alegar:<\/strong> \u00c9 o direito que toda pessoa tem de exigir, reivindicar ou exigir uma solu\u00e7\u00e3o ou aten\u00e7\u00e3o satisfat\u00f3ria, seja por motivos gerais ou particulares, referentes \u00e0 presta\u00e7\u00e3o indevida de um servi\u00e7o ou \u00e0 falta de aten\u00e7\u00e3o a uma solicita\u00e7\u00e3o.<\/li>\n<\/ul>\n<\/div>\n<div>\n<p>Para conocer en detalle c\u00f3mo funciona el Mecanismo de Atenci\u00f3n de Quejas y Reclamos, puede <a href=\"https:\/\/cuencaputumayoica.com\/wp-content\/uploads\/2024\/06\/MAQR.pdf\" target=\"_blank\" rel=\"noopener\"><strong>descargar este documento<\/strong>.<\/a><\/p>\n<\/div>\n<h4>Para registrar seu coment\u00e1rio, acesse o seguinte formul\u00e1rio:<\/h4>\n<p>\n    <a href=\"https:\/\/ee.kobotoolbox.org\/x\/KHrDRnRn\">FORMA<\/a>\n<\/p>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/07\/foto_quejas1-944d9a83_credit.webp\" alt=\"\"><\/p>\n<div>\n<p><strong>Voc\u00ea tamb\u00e9m pode entrar em contato com a equipe do Projeto GEF Putumayo-I\u00e7\u00e1 atrav\u00e9s dos seguintes meios:<\/strong><\/p>\n<\/div>\n<p>[mail]<\/p>\n<h4>Correio eletr\u00f4nico<\/h4>\n<div>\n<div>\n<p>em contacto@cuencaputumayoica.com<\/p>\n<\/div>\n<\/div>\n<p>[whatsapp]<\/p>\n<h4>WhatsApp<\/h4>\n<div>\n<p>Utilice el siguiente n\u00famero para enviarnos un mensaje escrito, una nota de voz o un video desde cualquiera de los pa\u00edses de la cuenca.<\/p>\n<p><span data-teams=\"true\">+593 98 298 1501<\/span><\/p>\n<\/div>\n<p>[world]<\/p>\n<h4>Localiza\u00e7\u00e3o<\/h4>\n<ul>\n<li>\n<div>\n<p><strong>WCS Brasil:<\/strong><br \/>Oficina Manaus, AM &#8211; Rua Costa<br \/>Azevedo 9 sala 403 Centro<\/p>\n<\/div>\n<\/li>\n<li>\n<div>\n<p><strong>WCS Colombia:<\/strong><br \/>Sede principal, Cali &#8211; <span>Carrera 24 D No. 6 Oeste \u2013 10 Barrio Miraflores<\/span><br \/>Oficina Bogot\u00e1 &#8211; Cra. 13 No. 77a-42<\/p>\n<\/div>\n<\/li>\n<li>\n<div>\n<p><strong>WCS Ecuador:<\/strong><br \/>Oficina Quito &#8211; Mariana de Jes\u00fas E7-248 y La Pradera<\/p>\n<\/div>\n<\/li>\n<li>\n<div>\n<p><strong>WCS Per\u00fa:<\/strong><br \/>Oficina Lima &#8211; Avenida Roosevelt 6360, Miraflores<br \/>Oficina Loreto &#8211; Urb. Sgto. Lores Manzana Q\u2013L1, Iquitos<br \/>Oficina Puno &#8211; Jir\u00f3n Independencia 143, dpto. B202<\/p>\n<\/div>\n<\/li>\n<\/ul>\n<p><!--more--><br \/>\n<!-- {\"type\":\"layout\",\"children\":[{\"type\":\"section\",\"props\":{\"image\":\"wp-content\\\/uploads\\\/2024\\\/06\\\/banner_quejas1.jpg\",\"image_position\":\"center-center\",\"image_size\":\"cover\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"\",\"width\":\"large\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"vertical_align\":\"middle\",\"width_medium\":\"1-2\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"Atenci\\u00f3n a quejas y reclamos\",\"css\":\".el-element {\\ncolor: #fff;}\",\"title_element\":\"h1\",\"title_style\":\"h2\",\"visibility\":\"l\"},\"name\":\"El proyecto\"},{\"type\":\"headline\",\"props\":{\"content\":\"El Proyecto\",\"css\":\".el-element {\\ncolor: #fff;}\",\"text_align\":\"center\",\"title_element\":\"h1\",\"title_style\":\"h2\",\"visibility\":\"hidden-s\"},\"name\":\"El proyecto\"}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-2\"},\"children\":[{\"type\":\"image\",\"props\":{\"image\":\"wp-content\\\/uploads\\\/2024\\\/05\\\/icono_logo.svg\",\"image_svg_color\":\"emphasis\",\"margin\":\"default\",\"text_align\":\"right\",\"visibility\":\"l\"}},{\"type\":\"image\",\"props\":{\"image\":\"wp-content\\\/uploads\\\/2024\\\/05\\\/icono_logo.svg\",\"image_svg_color\":\"emphasis\",\"margin\":\"default\",\"text_align\":\"center\",\"visibility\":\"hidden-s\"}}]}],\"props\":{\"layout\":\"1-2,1-2\"}}]},{\"type\":\"section\",\"props\":{\"css\":\".el-section {\\nbackground-color: #F08D00;}\",\"image_position\":\"center-center\",\"padding\":\"xsmall\",\"padding_remove_bottom\":false,\"padding_remove_top\":true,\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"}}]}],\"name\":\"color fondo\"},{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"\",\"width\":\"large\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-2\"},\"children\":[{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>Con el fin de atender cualquier Petici\\u00f3n, Queja o Reclamo que pueda surgir en la implementaci\\u00f3n del Proyecto, WCS pone a su disposici\\u00f3n el sistema MAQR.<\\\/p>\\n\n\n<p>Este sistema est\\u00e1 dise\\u00f1ado para fortalecer la participaci\\u00f3n directa y facilitar la comunicaci\\u00f3n con el p\\u00fablico en general. La informaci\\u00f3n registrada aqu\\u00ed es manejada por un equipo especializado de WCS, garantizando total confidencialidad y tratamiento adecuado.<\\\/p>\\n\n\n<p>Los ciudadanos pueden dirigir cualquiera de las siguientes comunicaciones al Proyecto con el prop\\u00f3sito de requerir su intervenci\\u00f3n en un asunto concreto:<\\\/p>\\n\n\n<ul>\\n\n\n<li><strong>Petici\\u00f3n:<\\\/strong> Es el derecho fundamental que tiene toda persona a presentar solicitudes respetuosas a las autoridades por motivos de inter\\u00e9s general o particular y a obtener su pronta resoluci\\u00f3n.<\\\/li>\\n\n\n<li><strong>Queja:<\\\/strong> Es la manifestaci\\u00f3n de protesta, censura, descontento, inconformidad o insatisfacci\\u00f3n que formula una persona a causa del incumplimiento de una norma legal vigente.<\\\/li>\\n\n\n<li><strong>Reclamo:<\\\/strong> Es el derecho que tiene toda persona de exigir, reivindicar o demandar una soluci\\u00f3n o atenci\\u00f3n satisfactoria, ya sea por motivo general o particular, referente a la prestaci\\u00f3n indebida de un servicio o a la falta de atenci\\u00f3n de una solicitud.<\\\/li>\\n<\\\/ul>\",\"margin\":\"default\",\"text_align\":\"justify\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>Para conocer en detalle c\\u00f3mo funciona el Mecanismo de Atenci\\u00f3n de Quejas y Reclamos, puede <a href=\\\"https:\\\/\\\/cuencaputumayoica.com\\\/wp-content\\\/uploads\\\/2024\\\/06\\\/MAQR.pdf\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"><strong>descargar este documento<\\\/strong>.<\\\/a><\\\/p>\",\"margin\":\"default\"}},{\"type\":\"headline\",\"props\":{\"content\":\"Para registrar su comentario, por favor acceda al siguiente formulario:\",\"css\":\".el-element {\\nbackground-color: #004B39;\\npadding: 10px 10px 10px 10px;\\n    color: #fff;\\n    border-radius: 10px;\\n}\",\"margin_remove_top\":true,\"text_align\":\"center\",\"title_element\":\"h4\"}},{\"type\":\"button\",\"props\":{\"grid_column_gap\":\"small\",\"grid_row_gap\":\"small\",\"margin\":\"default\",\"text_align\":\"center\"},\"children\":[{\"type\":\"button_item\",\"props\":{\"button_style\":\"danger\",\"content\":\"FORMULARIO\",\"icon\":\"file-edit\",\"icon_align\":\"left\",\"link\":\"https:\\\/\\\/ee.kobotoolbox.org\\\/x\\\/KHrDRnRn\",\"link_target\":\"blank\"}}]}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-2\"},\"children\":[{\"type\":\"image\",\"props\":{\"css\":\".el-image {\\nborder-radius:8px;\\n}\",\"image\":\"wp-content\\\/uploads\\\/2024\\\/07\\\/foto_quejas1-944d9a83_credit.webp\",\"image_svg_color\":\"emphasis\",\"margin\":\"default\"}}]}],\"props\":{\"column_gap\":\"large\",\"layout\":\"1-2,1-2\"}}]},{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"overlap\":false,\"padding\":\"xsmall\",\"preserve_color\":false,\"style\":\"primary\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p><strong>Tambi\\u00e9n puede contactar al equipo del Proyecto GEF Putumayo-I\\u00e7\\u00e1 a trav\\u00e9s de los siguientes medios:<\\\/strong><\\\/p>\",\"css\":\".el-element {\\nfont-size: 18px;\\n    color: #fff;\\n}\",\"margin\":\"default\",\"text_align\":\"center\"}}]}]}],\"name\":\"Objetivo\"},{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"\",\"width\":\"large\"},\"children\":[{\"type\":\"row\",\"props\":{\"divider\":true,\"layout\":\"1-4,1-4,1-2|1-2,1-2,1-1\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-4\",\"width_small\":\"1-2\"},\"children\":[{\"type\":\"icon\",\"props\":{\"icon\":\"mail\",\"icon_color\":\"primary\",\"icon_width\":\"50\",\"margin\":\"default\",\"margin_remove_bottom\":true,\"text_align\":\"center\"}},{\"type\":\"headline\",\"props\":{\"content\":\"Correo Electr\\u00f3nico\",\"margin\":\"small\",\"margin_remove_top\":true,\"text_align\":\"center\",\"title_element\":\"h4\"}},{\"type\":\"list\",\"props\":{\"column_breakpoint\":\"m\",\"image_align\":\"left\",\"image_svg_color\":\"emphasis\",\"image_vertical_align\":true,\"list_element\":\"ul\",\"list_horizontal_separator\":\", \",\"list_type\":\"vertical\",\"show_image\":true,\"show_link\":true,\"text_align\":\"center\"},\"children\":[{\"type\":\"list_item\",\"props\":{\"content\":\"\n\n<p>contacto@cuencaputumayoica.com<\\\/p>\"}}]}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-4\",\"width_small\":\"1-2\"},\"children\":[{\"type\":\"icon\",\"props\":{\"icon\":\"whatsapp\",\"icon_color\":\"primary\",\"icon_width\":\"40\",\"margin\":\"default\",\"margin_remove_bottom\":false,\"text_align\":\"center\"}},{\"type\":\"headline\",\"props\":{\"content\":\"WhatsApp\",\"margin\":\"small\",\"margin_remove_top\":true,\"text_align\":\"center\",\"title_element\":\"h4\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>Utilice el siguiente n\\u00famero para enviarnos un mensaje escrito, una nota de voz o un video desde cualquiera de los pa\\u00edses de la cuenca.<\\\/p>\\n\n\n<p><span data-teams=\\\"true\\\">+593 98 298 1501<\\\/span><\\\/p>\",\"margin\":\"default\",\"text_align\":\"center\"}}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-2\",\"width_small\":\"1-1\"},\"children\":[{\"type\":\"icon\",\"props\":{\"icon\":\"world\",\"icon_color\":\"primary\",\"icon_width\":\"40\",\"margin\":\"default\",\"margin_remove_bottom\":false,\"text_align\":\"center\"}},{\"type\":\"headline\",\"props\":{\"content\":\"Locaci\\u00f3n\",\"margin\":\"small\",\"margin_remove_top\":true,\"text_align\":\"center\",\"title_element\":\"h4\"}},{\"type\":\"list\",\"props\":{\"column\":\"1-2\",\"column_breakpoint\":\"m\",\"image_align\":\"left\",\"image_svg_color\":\"emphasis\",\"image_vertical_align\":true,\"list_element\":\"ul\",\"list_horizontal_separator\":\", \",\"list_type\":\"vertical\",\"show_image\":true,\"show_link\":true,\"text_align\":\"center\"},\"children\":[{\"type\":\"list_item\",\"props\":{\"content\":\"\n\n<p><strong>WCS Brasil:<\\\/strong><br \\\/>Oficina Manaus, AM - Rua Costa<br \\\/>Azevedo 9 sala 403 Centro<\\\/p>\"}},{\"type\":\"list_item\",\"props\":{\"content\":\"\n\n<p><strong>WCS Colombia:<\\\/strong><br \\\/>Sede principal, Cali - <span>Carrera 24 D No. 6 Oeste \\u2013 10 Barrio Miraflores<\\\/span><br \\\/>Oficina Bogot\\u00e1 - Cra. 13 No. 77a-42<\\\/p>\"}},{\"type\":\"list_item\",\"props\":{\"content\":\"\n\n<p><strong>WCS Ecuador:<\\\/strong><br \\\/>Oficina Quito - Mariana de Jes\\u00fas E7-248 y La Pradera<\\\/p>\\n\\n\\n\"}},{\"type\":\"list_item\",\"props\":{\"content\":\"\n\n<p><strong>WCS Per\\u00fa:<\\\/strong><br \\\/>Oficina Lima - Avenida Roosevelt 6360, Miraflores<br \\\/>Oficina Loreto - Urb. Sgto. Lores Manzana Q\\u2013L1, Iquitos<br \\\/>Oficina Puno - Jir\\u00f3n Independencia 143, dpto. B202<\\\/p>\"}}]}]}]}]},{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"overlap\":true,\"padding_remove_top\":true,\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"}}]}]}],\"version\":\"4.4.5\"} --><\/p>","protected":false},"excerpt":{"rendered":"<p>Atenci\u00f3n a quejas y reclamos El Proyecto Con el fin de atender cualquier Petici\u00f3n, Queja o Reclamo que pueda surgir en la implementaci\u00f3n del Proyecto, WCS pone a su disposici\u00f3n el sistema MAQR. Este sistema est\u00e1 dise\u00f1ado para fortalecer la participaci\u00f3n directa y facilitar la comunicaci\u00f3n con el p\u00fablico en general. La informaci\u00f3n registrada aqu\u00ed [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1151","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/cuencaputumayoica.com\/pt\/wp-json\/wp\/v2\/pages\/1151","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cuencaputumayoica.com\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cuencaputumayoica.com\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cuencaputumayoica.com\/pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cuencaputumayoica.com\/pt\/wp-json\/wp\/v2\/comments?post=1151"}],"version-history":[{"count":50,"href":"https:\/\/cuencaputumayoica.com\/pt\/wp-json\/wp\/v2\/pages\/1151\/revisions"}],"predecessor-version":[{"id":2839,"href":"https:\/\/cuencaputumayoica.com\/pt\/wp-json\/wp\/v2\/pages\/1151\/revisions\/2839"}],"wp:attachment":[{"href":"https:\/\/cuencaputumayoica.com\/pt\/wp-json\/wp\/v2\/media?parent=1151"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}